Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
7.2/10
Very good
Rooms
7.8
Location
7.3
Service
8.0
Dining
6.3
Guest reviews
7.2/10
based on 4 reviews
7.7
7.7/10 based on 1067 reviews
David
United Kingdom,
February
2024
7.4/10
The hotel offers a mix of positive features such as a nice small private patio, a HUGE spa in the room, and a decent-sized bathroom; however, the threat of a fine for not doing dishes daily in the kitchen seemed excessive. The location is convenient with good access to facilities and eateries, although it might be too far for some from the city center. Service was excellent, accommodating my elderly parents with a room change and allowing us to store bags after checkout for a smooth departure. The dining options were limited to takeaway only for the advertised offer, reducing the overall dining experience.
Rooms
8.0
The room was decent size with good amenities, featuring a kitchenette and a relaxing spa.
Service
9.0
The staff were extra friendly and accommodating, ensuring a pleasant stay for my family.
Location
7.0
The hotel is reasonably close to the airport and offers good access to eateries and facilities.
Dining
6.0
The dining experience was limited to takeaways only, impacting the overall satisfaction.
Facilities
7.0
The hotel offers basic facilities for a comfortable stay, including a kitchenette and a patio.
Paul
United States,
September
2023
7.2/10
The hotel was a mixed experience. The rooms, although not the ones we had booked, were spotless but had a few issues like ants in the bathroom. The service was commendable, especially during and after the cyclone. The location, close to the CBD, was convenient, though not near the airport. The dining options were limited, but the homemade muffins were a nice touch.
Rooms
7.0
Despite not being the booked room, it was spotless and comfortable.
Service
9.0
The staff were helpful and went the extra mile, especially during the cyclone.
Location
8.0
Conveniently close to the CBD and city life.
Dining
6.0
Limited options at the onsite restaurant, but the homemade muffins were good.
Facilities
6.0
Ian
United Kingdom,
August
2023
7.8/10
The hotel offers spacious and clean rooms with a small kitchen area, ideal for the price paid. The central location, friendly staff, and daily cleaning service make for a comfortable stay. However, some improvements in guest interactions could be made, and noise levels were an issue on one occasion.
Rooms
9.0
The room was large, clean, and efficiently equipped with a kitchen area for convenience.
Service
7.0
The staff was extremely friendly and helpful despite a noise disturbance incident. More training on guest interactions could enhance the overall experience.
Location
8.0
The hotel is conveniently situated near various amenities, shops, and transport options, offering easy access to facilities.
Dining
7.0
Limited dining options were available, but the nearby amenities compensated for this.
Facilities
8.0
The hotel provides basic facilities that meet essential needs for a comfortable stay.
Richard
United Kingdom,
June
2023
6.8/10
The hotel is conveniently located near the beach and restaurants. The rooms were clean but had a musty smell that needed airing out. Although the staff was helpful, there was an issue with overbooking rooms. The internet connection was problematic, and the hotel was a bit far from the city center.
Rooms
7.0
The room was clean but needed airing due to a musty smell from the old carpet.
Service
7.0
The staff was helpful but encountered an issue with overbooking.
Location
6.0
Convenient location near the beach and some shops, but a bit far from the city center.
Dining
6.0
Limited dining options available at the onsite restaurant.
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